Uber Eats Alum Lands $14M Seed From A16z To Fix WhatsApp Chaos For LatAm’s Doctors

Leona Health raises $14M led by a16z to help Latin American doctors manage overwhelming WhatsApp patient messages with AI.
Matilda
Uber Eats Alum Lands $14M Seed From A16z To Fix WhatsApp Chaos For LatAm’s Doctors
Leona Health targets a growing crisis in doctor-patient messaging Leona Health is stepping in to solve a problem many patients and doctors in Latin America already know too well: WhatsApp has become the default healthcare inbox, and it is breaking under pressure. Founded by Uber Eats and Rappi alum Caroline Merin, the startup has raised $14 million in seed funding to help doctors manage patient communication without burning out. The company offers an AI-powered copilot that integrates directly with doctors’ WhatsApp accounts, organizing messages, prioritizing urgent cases, and suggesting responses. For patients, nothing changes—they still text their doctors as usual. For physicians, however, the experience becomes structured, searchable, and far less chaotic. As healthcare demand rises across Latin America, Leona Health is betting that better communication is the fastest way to improve care. Credit: Leona Health Why WhatsApp dominates healthcare communication in Latin America In much of L…