The AKDN Hiring Human Resources Officer opportunity is ideal for experienced HR professionals looking to build their careers with a respected international education organization. Aga Khan Education Service, Kenya (AKES, Kenya) is seeking a proactive and service-oriented Human Resources Officer to join its Nairobi team. If you have strong HR operations experience, excellent communication skills, and a passion for supporting people throughout the employee lifecycle, this vacancy offers an excellent opportunity to work in a professional and impactful environment.
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Why This Opportunity Matters
Working with Aga Khan Education Service, Kenya offers more than just employment. It provides an opportunity to contribute to one of the world's leading not-for-profit education networks while helping create positive workplaces that support quality education.
This position places you at the center of HR operations, allowing you to work across multiple HR functions while supporting employees and management throughout the organization. It is also an excellent career opportunity for HR professionals seeking experience within a well-established international organization that values professionalism, integrity, diversity, and continuous learning.
The role also provides exposure to modern HR practices, employee engagement initiatives, legal compliance, talent development, and organizational performance improvement.
About the Company or Employer
The Aga Khan Education Service, Kenya (AKES, Kenya) operates five schools across Kenya, offering education from nursery to senior secondary level under both national and international curricula.
AKES is part of the Aga Khan Development Network (AKDN), a group of private development agencies dedicated to improving living conditions and expanding opportunities for people regardless of their faith or background across developing countries.
Globally, Aga Khan Education Services is one of the largest private, not-for-profit, non-denominational education networks in the Global South. The organization operates more than 190 schools and over 100 non-formal education programmes across Afghanistan, Bangladesh, India, Kenya, Kyrgyzstan, Pakistan, Tajikistan, Tanzania, Uganda, and the United Arab Emirates.
The network employs more than 6,500 teachers and staff while providing education to over 104,700 students through national and internationally recognized curricula, including the International Baccalaureate (IB) and International General Certificate of Secondary Education (IGCSE) in selected schools.
Job List
Position
- Human Resources Officer
Employer
- Aga Khan Education Service, Kenya (AKES)
Location
- Nairobi, Kenya
Sector
- Social Development
Region
- Eastern Africa
Reporting To
- Head of Human Resources
Application Deadline
- 29 July 2026
Key Responsibilities
Employee Relations, Performance Management and Compliance
The Human Resources Officer will support performance management processes and continuous improvement initiatives across the organization.
The role includes coordinating disciplinary procedures, grievance handling, and other employee relations processes while ensuring compliance with organizational policies and Kenyan labour laws.
The successful candidate will also:
- Support performance management cycles.
- Coordinate employee relations processes.
- Manage resignations, retirements, and end-of-contract procedures.
- Conduct exit interviews and identify workplace trends.
- Provide HR guidance to managers and employees.
- Ensure compliance with the Employment Act, Labour Relations Act, Occupational Safety and Health (OSH) Act, Data Protection Act, and other statutory requirements.
- Promote professional, confidential, fair, and consistent HR practices.
Learning and Development Support
The successful candidate will assist in planning and coordinating employee learning initiatives across the organization.
Responsibilities include:
- Supporting training programmes and workshops.
- Coordinating training logistics.
- Communicating with participants.
- Preparing learning materials.
- Maintaining training records and databases.
- Evaluating training effectiveness.
- Preparing learning reports.
- Supporting talent development initiatives.
Benefits and Compensation Administration
The Human Resources Officer will oversee employee benefits administration while working closely with service providers.
Key responsibilities include:
- Managing medical insurance administration.
- Administering pension schemes.
- Coordinating Group Life Assurance benefits.
- Managing Group Personal Accident (GPA) benefits.
- Supporting Work Injury Benefits Act (WIBA) administration.
- Coordinating enrolments and benefit changes.
- Processing claims.
- Resolving employee benefit issues.
- Monitoring provider service delivery.
- Liaising with insurers, pension administrators, trustees, and fund managers.
- Maintaining expatriate documentation.
- Monitoring immigration and statutory compliance.
Workforce Administration
The role also involves day-to-day workforce administration, including:
- Monitoring attendance and absenteeism.
- Investigating attendance exceptions with managers.
- Coordinating follow-up actions.
- Managing leave records.
- Ensuring leave policy compliance.
- Preparing monthly HR reports on attendance and workforce administration.
Recruitment and Onboarding Support
The Human Resources Officer will provide operational support throughout the recruitment process by:
- Coordinating recruitment activities.
- Preparing vacancy advertisements.
- Scheduling interviews.
- Communicating with applicants.
- Preparing recruitment documentation.
- Supporting interview panels with assessment materials.
- Recording interview outcomes.
- Maintaining recruitment records.
- Conducting pre-employment checks.
- Verifying references.
- Preparing employment documentation.
- Assisting with employment offers and contracts.
- Supporting onboarding for new employees.
Requirements and Skills
Applicants should meet the following qualifications:
- Bachelor's degree in Human Resource Management, Business Administration, Psychology, or a related field from a recognized institution.
- Professional HR certification such as CHRP, IHRM-K, SHRM, CIPD, or an equivalent qualification.
- Membership with the Institute of Human Resource Management Kenya (IHRM-K).
- At least three years of proven experience in a Human Resources generalist or HR operations role.
- Experience working within an educational institution or multi-location organization is an added advantage.
- Strong knowledge of HR operations and best practices.
- Good understanding of Kenyan employment law.
- Experience administering employee benefits including pensions, insurance, and statutory compliance.
- Experience in performance management and employee relations.
- Knowledge of disciplinary procedures.
- Strong analytical and reporting skills.
- Excellent planning and organizational abilities.
- High integrity and confidentiality.
- Excellent interpersonal and communication skills.
- Strong attention to detail.
- Ability to build productive working relationships across all staff levels.
How to Apply
Interested candidates should submit their application through the official Apply Now option provided in the job advertisement.
Before submitting your application, ensure all required documents are complete and your qualifications match the position requirements.
Application Deadline: 29 July 2026
Common Mistakes to Avoid
Many qualified applicants miss excellent opportunities because of avoidable mistakes. To improve your chances:
- Applying after the closing date.
- Submitting an incomplete application.
- Failing to demonstrate relevant HR experience.
- Leaving out professional HR certifications.
- Omitting IHRM-K membership information.
- Providing inaccurate employment information.
- Ignoring the required qualifications listed in the advertisement.
- Sending documents without reviewing them for spelling or formatting errors.
- Failing to highlight experience in employee relations, recruitment, compliance, and HR operations.
Taking time to review your application carefully can significantly improve your chances of progressing through the recruitment process.
Salary, Benefits & Career Growth
The position offers a competitive salary and package designed to attract the best candidate.
Beyond compensation, the successful candidate will gain valuable experience working with one of the most respected international education networks operating across several countries. The role provides exposure to strategic HR operations, employee engagement, benefits administration, compliance management, recruitment, learning and development, and organizational performance management.
Professionals joining AKES can strengthen their expertise in modern human resource practices while expanding their experience within a highly regarded international organization committed to educational excellence and professional development.
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