Telehealth Giant Hims & Hers Says Its Customer Support System Was Hacked
Hims & Hers confirmed a data breach via a hacked customer support system. Learn what was stolen, who is at risk, and how to protect yourself.
Matilda
Telehealth Giant Hims & Hers Says Its Customer Support System Was Hacked
Hims & Hers Data Breach Exposes Customer Data — Here Is What You Need to Know Hims & Hers, the popular telehealth company known for selling weight-loss drugs and sexual health prescriptions, has confirmed a data breach. Hackers broke into its third-party customer support system between February 4 and February 7, stealing personal information from support tickets submitted by real customers. If you have ever contacted their support team, your data may be at risk. How the Hims & Hers Hack Actually Happened This was not a brute-force attack or a sophisticated exploit. According to a company spokesperson, Hims & Hers fell victim to a social engineering attack — a method where hackers psychologically manipulate employees into handing over access credentials or granting system entry. It is one of the most effective and increasingly common tactics used by cybercriminals today. Rather than breaking through technical defenses, they simply trick a human into opening the door. Once i…
