ServiceNow Inks Another AI Partnership, This Time With Anthropic
ServiceNow Anthropic partnership makes Claude the default AI model for workflow automation and app development across enterprise platforms.
Matilda
ServiceNow Inks Another AI Partnership, This Time With Anthropic
ServiceNow Anthropic Partnership Embeds Claude Enterprise-Wide ServiceNow has deepened its artificial intelligence strategy with a multi-year partnership with Anthropic, embedding Claude models as the preferred AI engine across its entire workflow platform just one week after announcing a separate deal with OpenAI. The January 28, 2026 announcement makes Claude the default model powering ServiceNow Build Agent—the company's tool for creating agentic workflows—and rolls out the technology to all 29,000 employees, signaling a bold multi-model approach to enterprise AI that prioritizes flexibility over vendor lock-in. Credit: Lionel Ng/Bloomberg / Getty Images This partnership arrives at a pivotal moment when enterprises demand AI systems that can reason through complex business processes while maintaining strict governance controls. ServiceNow isn't simply adding another AI feature; it's architecting its entire platform around agentic capabilities that can autonomously execute …
