Amazon Agrees To Pay Consumers $309M In Returns Policy Settlement
Amazon returns settlement delivers $309M to shoppers wrongly denied refunds. Here's who qualifies and when payments arrive.
Matilda
Amazon Agrees To Pay Consumers $309M In Returns Policy Settlement
Amazon Returns Settlement: What Shoppers Need to Know Now Amazon has agreed to pay $309.5 million directly to U.S. consumers who were wrongly denied refunds after returning items—a landmark resolution to a class-action lawsuit filed in 2023. The total settlement value exceeds $1 billion when including $600 million already refunded to customers and $363 million in policy improvements. If you've ever shipped a return back to Amazon but still saw the charge on your account, you may be eligible for compensation without filing a claim. Credit: Gabe Ginsberg/SOPA Images/LightRocket / Getty Images The lawsuit alleged Amazon violated its "no hassle returns" promise by failing to process refunds promptly or correctly after customers completed returns. While Amazon denies wrongdoing, the settlement creates one of the largest consumer redress programs in e-commerce history. Payments will flow automatically to affected shoppers once the court grants final approval, expected in mid-2026…
