Why Human-AI Balance Matters: Insights from Lattice CEO Sarah Franklin
Lattice CEO Sarah Franklin reveals why humans are essential in AI-driven workplaces and how balance builds trust and success.
Matilda
Why Human-AI Balance Matters: Insights from Lattice CEO Sarah Franklin Why Striking a Human-AI Balance Is Key for Business Success If you’re searching for how to integrate AI into your business without losing the human touch, you’re not alone. Many leaders today wonder: How can companies use AI effectively while maintaining employee trust and customer satisfaction? Sarah Franklin, CEO of Lattice, a $3 billion employee performance software company, offers a compelling answer — balance. In the age of AI transformation, Franklin emphasizes that humans remain crucial for providing the necessary “checks and balances” that technology alone cannot replace. This approach not only protects employee roles but also fosters customer trust and drives sustainable growth. Image Credits:Horacio Villalobos / Contributor / Getty Images People-First AI: The Core of Lattice’s Strategy Franklin’s philosophy centers around a people-first approach to AI adoption. Speaking at SXSW London and in an exclusive TechCrunch interview, she stressed that while automat…
