Yelp Introduces AI-Powered Voice Agents for Restaurants and Service Providers

Yelp unveils AI voice agents to improve customer interactions for restaurants and service providers.
Matilda
Yelp Introduces AI-Powered Voice Agents for Restaurants and Service Providers
Yelp Launches AI Voice Agents to Transform Customer Service for Restaurants and Service Providers Yelp is revolutionizing customer service with its new AI-powered voice agents. Announced on April 29, 2025, these advanced voice agents are designed to help restaurants and service providers manage calls, answer customer inquiries, and streamline operations like managing waitlists. The goal? To improve efficiency and ensure businesses never miss out on potential customers, even when staff are unavailable to take calls.                         Image : Google The key advantage of Yelp’s AI voice agents lies in their ease of integration. Unlike traditional systems that require complex setup or API connections, Yelp’s solution leverages existing business metadata. This means restaurants, for example, can easily connect the voice agent to their management software for seamless tasks like sending reservation details to customers post-call. This intuitive, user-friendly system ensures that business…