AI

Lyft Taps Anthropic's Claude to Power New AI Customer Assistant

Lyft uses Anthropic's Claude AI to power its new customer service assistant, aiming to improve support for riders and drivers.

Matilda

Lyft Taps Anthropic's Claude to Power New AI Customer Assistant

Ride-hailing giant Lyft has teamed up with AI powerhouse Anthropic to develop a next-generation AI assistant for customer service. This collaboration marks the first phase of a broader partnership focused on leveraging Anthropic's advanced AI models to enhance Lyft's products and internal software development. The move positions Lyft to better compete with rivals like Uber, who have also been aggressively exploring AI integration. This partnership follows similar moves by Uber, which recently partnered with OpenAI to introduce an AI assistant for driver inquiries regarding electric vehicles and, more recently, to pilot OpenAI’s “Operator” agent for automating food orders and ride scheduling. The race is on in the ride-hailing industry to leverage the power of AI to improve efficiency and customer satisfaction. Lyft quietly rolled out its Claude-powered AI assistant in late 2024, utilizing Amazon Bedrock for integration, according to Anthropic. The assistant is designed to han…

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