Safaricom Admits One App Has Issues

Safaricom My OneApp issues cause login failures, lag, and broken mini-app services for users.

Matilda

Safaricom Admits One App Has Issues

Safaricom’s ambitious My OneApp launch is already facing serious trouble. Users searching for why My OneApp is not working, why login keeps failing, or why M-PESA services are broken are not alone. Just days after launch, Safaricom has admitted the app is experiencing major technical issues, including login failures, lag, and non-functional financial mini-apps. What was meant to simplify digital services has instead sparked frustration across Kenya. Safaricom My OneApp Launch Promised a Seamless Super App Experience When Safaricom introduced My OneApp during its high-profile Decode 4.0 event in Nairobi, the vision was bold and clear. The company aimed to merge multiple services into a single, AI-powered super app that could handle everything from M-PESA transactions to airtime purchases, fibre management, and lifestyle mini-app integrations. The goal was convenience. Instead of switching between MySafaricom and M-PESA apps, users would access everything in one place. This kind of platfor…

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