Meta Centralizes Facebook And Instagram Support, Tests AI Support Assistant
Meta launches AI-powered support hub for Facebook and Instagram to improve account recovery and security.
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Meta Centralizes Facebook And Instagram Support, Tests AI Support Assistant
Meta Launches Centralized Support Hub for Facebook and Instagram Meta has unveiled a new centralized support hub designed to streamline help for Facebook and Instagram users. The company acknowledged that its previous support channels “haven’t always met expectations,” signaling a push for a more efficient, user-friendly experience. The hub provides tools to report account issues, recover lost accounts, and access answers via AI-powered search and an AI assistant. This rollout is currently available worldwide on both iOS and Android apps, making it accessible to millions of users. Credit: Chesnot / Getty Images AI Assistant Offers Personalized Account Help At the heart of the new support hub is an AI assistant aimed at delivering more personalized guidance. Users can receive step-by-step support for tasks like account recovery, updating profile settings, and managing account security. Initially, this AI feature will be available only on Facebook, but Meta plans to expand it to Instagram a…