EU Investigating Meta Over Policy Change That Bans Rival AI Chatbots From WhatsApp
EU probes Meta AI WhatsApp ban, raising antitrust concerns over blocking rival chatbots.
Matilda
EU Investigating Meta Over Policy Change That Bans Rival AI Chatbots From WhatsApp
EU Launches Investigation into Meta’s WhatsApp AI Ban The European Commission has opened an antitrust investigation into Meta following its controversial decision to restrict rival AI chatbots on WhatsApp. Starting January, WhatsApp’s updated business API policy will prevent companies like OpenAI, Perplexity, and Poke from distributing their AI chatbots through the platform. The move has raised alarms about competition and user choice in Europe’s rapidly growing AI market. EU Investigating Meta Over Policy Change That Bans Rival AI Chatbots From WhatsApp. Meta claims the change is meant to clarify API use, emphasizing that the platform is not intended for general-purpose chatbot distribution. However, critics argue the policy may give Meta’s own AI, Meta AI, an unfair advantage, limiting how users access competing AI services on WhatsApp. Credit: Jakub Porzycki/NurPhoto / Getty Images What the WhatsApp Policy Change Means In October, WhatsApp announced that its business API will no longer …