What is Uber quietly piloting in-app video recording for drivers in India?
Uber has begun testing in-app video recording for its drivers across major Indian cities. This feature is designed to enhance safety for drivers and passengers while providing evidence in case of disputes. Unlike traditional dashcams, the in-app recording is integrated directly into Uber’s app, offering an extra layer of protection in real time.
How does Uber’s in-app video recording work?
The recordings are double-encrypted and stored on the driver’s device, ensuring privacy. Riders are notified when video recording is active, and the footage can only be shared with Uber if used in a safety report. Unshared recordings are automatically deleted after one week, keeping the process secure and discreet.
Which cities in India are part of the pilot program?
The pilot began in May and is now live in ten cities, including Delhi, Mumbai, Bengaluru, Chennai, Pune, Hyderabad, Chandigarh, Kolkata, Jaipur, and Lucknow. Uber drivers in these regions can now use this feature to document incidents, reduce false complaints, and protect themselves during challenging rides.
Will Uber support drivers with disputes against riders?
While drivers appreciate the added protection, some are uncertain whether Uber will fully back them in disputes involving passengers. Experts suggest the video tool can serve as credible evidence, but drivers may still need to rely on Uber’s safety support team for conflict resolution.
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