Zendesk says its new AI agent can solve 80% of support issues, reshaping customer service with LLM-driven automation.
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Zendesk AI Agent Solves 80% Of Support Issues Zendesk Says Its New AI Agent Can Solve 80% Of Support Issues Zendesk says its new AI agent can solve 80% of support issues , marking a major leap forward in automated customer service. Announced at its 2025 AI Summit, the new system represents Zendesk’s most ambitious use of large language models (LLMs) to reduce dependence on human technicians. Image Credits:NurPhoto / Getty Images A New Era Of Autonomous Support At the heart of Zendesk’s announcement is an autonomous support agent that can handle the majority of customer inquiries on its own — no human needed. The company claims the system resolves around 80% of support issues automatically, leaving the remaining 20% to be managed by human-assisted agents. This AI agent is joined by a co-pilot agent for live technician assistance, an admin-layer agent for backend tasks, a voice-based agent for real-time conversations, and a powerful analytics agent for insights and performance tracking. AI Replacing Routine Human Work According to Shashi U…
