Apple Ends Service Programs for Sound Issues on Original AirPods Pro and iPhone 12 and 12 Pro
Apple has officially wrapped up two major repair initiatives, marking the end of its service programs for sound issues on original AirPods Pro and iPhone 12 and 12 Pro. This move, announced in October 2025, signals that most affected users are now outside their repair eligibility window.
Why Apple Ended the Sound Issue Programs
Both service programs ran for three years after the devices’ original purchase date. By now, most users’ AirPods Pro and iPhone 12 units have aged out of coverage — unless someone bought older stock recently.
Apple’s AirPods Pro repair program was originally launched in October 2020 to address complaints of crackling or static noises and faulty Active Noise Cancellation (ANC). Users who experienced these issues could get their affected earbuds — left, right, or both — replaced after Apple confirmed the fault through diagnostic testing.
A Quick Recap of the AirPods Pro Repair Program
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Launch date: October 2020
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Initial coverage: 2 years (later extended to 3 years in October 2021)
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Eligible devices: First-generation AirPods Pro made before October 2020
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Common issues: Crackling sound, static noise, or ANC malfunction
This initiative helped thousands of users restore full sound quality and functionality to their first-gen AirPods Pro, reinforcing Apple’s reputation for responsive after-sales support.
iPhone 12 and 12 Pro Users Also Affected
The iPhone 12 and iPhone 12 Pro service program tackled a separate problem — a receiver module defect that could cause users to hear nothing during calls. Affected units were produced between October 2020 and April 2021, but the issue did not impact the iPhone 12 mini or iPhone 12 Pro Max.
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Launch date: August 2021
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Coverage extension: From 2 years to 3 years (as of August 2022)
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Problem: No sound during calls due to receiver failure
Like the AirPods Pro initiative, the iPhone 12 repair program quietly helped many users before officially expiring this fall.
What This Means for Users Now
With Apple ending service programs for sound issues on original AirPods Pro and iPhone 12 and 12 Pro, affected users can no longer request free replacements or repairs through Apple’s official channels. However, they can still seek paid repairs through Apple Support or authorized service providers.
If your device continues to show sound issues, it might be time to upgrade — especially with the AirPods Pro (2nd Gen) and iPhone 16 lineup offering major hardware and sound improvements.
Ending these programs marks a quiet but expected conclusion to Apple’s post-launch support cycle for its 2020-era devices. The company’s consistent three-year repair policy highlights its balance between customer care and product lifecycle management.
As new models take center stage, Apple continues refining its hardware — ensuring fewer defects and better reliability in future releases.
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