WhatsApp Adds Voice Calling for Businesses, Expands AI Features

WhatsApp Business adds voice calling and AI product recommendations, boosting customer engagement for large companies.
Matilda
WhatsApp Adds Voice Calling for Businesses, Expands AI Features
WhatsApp Business Voice Calling and AI Features: What to Know Meta is expanding its suite of tools for WhatsApp Business by introducing voice calling for large businesses and exploring AI-powered product recommendations. These updates are designed to improve how businesses interact with customers, especially at scale. WhatsApp Business, now used by over 200 million businesses monthly, is a critical revenue channel for Meta. The addition of voice call capabilities and AI-driven interactions is expected to boost customer engagement and streamline service. If you’re a business owner or marketer wondering how this affects your customer support strategy, this update could change the way you connect with your audience. Image : Google Voice Calling Comes to WhatsApp Business Accounts While small businesses have long been able to use WhatsApp for voice chats, large businesses were previously excluded from this feature. Now, Meta is rolling out WhatsApp Business voice calling through its API, allo…