Canary’s Hotel Management Platform Raises $80M to Revolutionize Guest Experiences
Modern hotels are rapidly turning to digital solutions to meet rising guest expectations and overcome staffing shortages—and Canary’s hotel management platform is leading the charge. The company recently secured $80 million in Series D funding to enhance its suite of tools that help hotels streamline operations, personalize the guest journey, and boost profitability. As hotels adapt to a tech-first world, Canary is emerging as a transformative force reshaping the hospitality industry.
Founded in 2018 by Harman Singh Narula and SJ Sawhney, Canary has raised close to $180 million in total funding to date. Its hotel tech platform has been adopted by 20,000+ hotels across more than 100 countries, including major names like Marriott, Rosewood Hotels, Best Western, and Wyndham. Here’s what makes Canary one of the most promising hotel tech startups of 2025.
How Canary’s Hotel Management Platform Solves Real Hotel Pain Points
Operating a hotel in today’s climate means juggling shifting guest demands with persistent staffing issues—and that’s exactly where Canary’s hotel management platform steps in. The company has built a comprehensive software suite that automates key touchpoints in the guest journey, from mobile check-in to AI-driven communication.
Guests can check in on their phones, text the front desk for requests, and even receive instant replies from AI-powered assistants. This eliminates long wait times, enhances customer satisfaction, and frees up staff to focus on personalized service. According to CEO Singh Narula, the entire experience is custom-branded for each hotel, so guests rarely even realize they’re interacting with Canary’s technology.
By reducing friction and modernizing processes, Canary helps hoteliers stay competitive while meeting the elevated expectations of today's travelers. The platform is designed not just for convenience—but also for increased profitability and operational efficiency.
$80M Series D Funding Signals a Shift in Hospitality Tech
The latest Series D round, led by Brighton Park Capital, is a significant milestone—not just for Canary but for the broader hospitality tech sector. As travel rebounds post-pandemic and guest behavior continues to evolve, hotels are investing heavily in digital transformation. Canary’s funding round underscores the increasing value of intelligent guest management software in achieving these goals.
With backing from top investors like Insight Partners, BPC, and Y Combinator, Canary is well-positioned to expand its capabilities. Singh Narula notes that while competitors like Cloudbeds and Revinate exist, Canary’s edge lies in its end-to-end integration and customized AI support. This makes it not just a tool but a complete digital concierge for modern hotels.
Expect the new capital to be funneled into R&D, AI development, and global expansion as the company scales its presence in both luxury and mid-range hotel markets.
The Future of Hotel Management Platforms Looks AI-Driven and Guest-Centric
What sets Canary apart is its relentless focus on elevating guest experiences using cutting-edge technology. The platform is leaning heavily into large language models (LLMs) to provide near-instant communication, creating a seamless interface between hotel staff and guests. This not only improves service speed but also allows for hyper-personalization at scale—something traditional hotel operations have long struggled with.
Hotels using Canary’s platform are seeing measurable improvements in guest satisfaction scores, check-in times, and even upsell revenue, thanks to smart prompts and contextual messaging. In an industry where margins are tight, these incremental gains can be transformative.
Looking ahead, Canary’s roadmap includes deeper AI integration, advanced guest behavior analytics, and greater interoperability with third-party hotel tech ecosystems. As more hotels prioritize automated guest engagement, Canary is primed to remain at the forefront of this shift.
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