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ServiceNow Acquires Data.World to Strengthen Enterprise AI Strategy

Wondering why ServiceNow acquired Data.World and how it impacts AI adoption for enterprises? The short answer is: ServiceNow is doubling down on making data "AI-ready" with smarter cloud-native data cataloging and governance solutions. In May 2025, ServiceNow announced the definitive agreement to acquire Data.World, a move aimed at enhancing AI workflows across enterprises. The acquisition highlights ServiceNow’s commitment to building a future where companies can easily organize, govern, and leverage massive data sets for powerful AI deployment. If you're looking for insights into ServiceNow's AI investments, data management strategies, and how this impacts the broader enterprise automation market, you're in the right place.

                    Image Credits:Smith Collection/Gado / Getty Images

Why ServiceNow Chose Data.World to Power Its AI Future

ServiceNow, the leader in enterprise workflow automation, saw a clear opportunity: most businesses struggle to manage their data effectively for AI applications. Data.World, a cloud-native data catalog and governance platform based in Austin, Texas, offers the perfect solution. Founded in 2015, Data.World previously raised over $130 million from top venture firms like Alumni Ventures and Shasta Ventures. The company's technology enables enterprises to organize, classify, and govern data with precision — a critical step for building scalable AI systems.

ServiceNow's SVP of Data Analytics, Gaurav Rewari, emphasized the harsh reality many companies face: without proper data management, reaching "agentic AI heaven" is impossible. Data.World’s strengths in metadata management, knowledge-based infrastructure, and enterprise data cataloging will help ServiceNow customers transform their disorganized data into a structured, AI-ready asset.

The Strategic Importance of Data Governance in AI Deployment

Data governance isn't just a buzzword; it's a high-ROI necessity for businesses venturing into AI and automation. By acquiring Data.World, ServiceNow ensures its customers can confidently tackle one of AI's toughest challenges — turning messy, siloed information into usable, actionable datasets.  

Integrating Data.World’s platform into the ServiceNow ecosystem will allow customers to unlock greater value from AI agents, automation workflows, and decision intelligence tools — areas where AI readiness, automated compliance, and data security for enterprises play crucial roles.

How This Fits Into ServiceNow’s Broader AI and Automation Strategy

This acquisition follows ServiceNow's $2.85 billion purchase of Moveworks earlier this year, a major step toward expanding its enterprise AI automation capabilities. Moveworks specializes in AI-driven enterprise automation, reinforcing ServiceNow’s strategy of blending building, buying, and partnering to lead the next era of business automation.

Philip Kirk, ServiceNow’s SVP of Corporate Business Development, previously described this approach as "three-dimensional chess," with every move designed to maximize long-term customer benefits and strengthen ServiceNow’s global leadership in enterprise workflow solutions and AI cloud services.

By adding Data.World’s capabilities to its growing AI portfolio, ServiceNow is better positioned to help enterprises achieve faster time-to-value on their AI investments while minimizing risks around data compliance and governance.

What Enterprises Can Expect After the Data.World Integration

Once the acquisition is finalized, Data.World’s platform will be integrated into ServiceNow’s product offerings, making it available to ServiceNow customers worldwide. This means businesses can look forward to:

• Smarter AI deployment thanks to cleaner, well-governed data.

• Enhanced automation opportunities across workflows.

• Stronger compliance and data security frameworks.

• Lower operational costs by reducing inefficiencies in data management.

For CIOs, CTOs, and IT decision-makers focused on scaling AI initiatives responsibly, ServiceNow’s acquisition of Data.World represents a strategic advantage. It bridges the gap between current data chaos and future AI excellence — all while reinforcing ServiceNow’s value proposition in the high-demand fields of enterprise AI services, intelligent automation platforms, and secure cloud data management.