Google Voice Adds Three-Way Calling and a Fresh New Interface
Wondering what’s new with Google Voice? If you're searching for an update on Google Voice features, particularly regarding three-way calling and interface upgrades, you're in luck. Google has finally refreshed its long-standing Voice-over-IP (VoIP) service, rolling out a new in-call experience that's more intuitive, user-friendly, and packed with practical enhancements. Among the highlights is the highly requested Google Voice three-way calling feature, now available for Google Workspace subscribers. The redesign modernizes Voice’s look and functionality, bringing it closer to what users expect from premium business communication tools today.
What’s New: Google Voice’s Modern Call Interface
The latest update transforms the Google Voice app’s call interface, making it cleaner and easier to navigate. Inspired by Google Meet’s user-centric layout, the new design lines up essential call control buttons—such as "Transfer," "Hold," and "Add"—into a neat, accessible row. When users add a second participant during a call, the "Add" button dynamically switches to "Merge," allowing seamless conference calls without any confusion. This thoughtful revamp not only improves productivity but also enhances the overall VoIP experience on Google Voice.
How Google Voice Three-Way Calling Works
Starting a three-way call on Google Voice is now incredibly straightforward. During an ongoing call, users can simply tap the "Add" button, choose a contact, and initiate a second call. Once connected, a "Merge" option appears, letting users combine both calls into a three-way conference with a single tap. An intuitive notification banner also alerts users when someone is on hold and provides quick-switch options between calls—an important feature for busy professionals who rely heavily on efficient communication.
Who Gets the New Features?
The three-way calling update is currently undergoing an extended rollout, which Google notes could take up to 15 days or more. However, it’s important to know that this upgrade is specifically targeted at Google Workspace customers holding Voice Starter, Voice Standard, or Voice Premier subscriptions. Additionally, businesses utilizing SIP Link Standard and SIP Link Premier services will also benefit. While Google promises that the refreshed interface will eventually reach all Google Voice users, it remains unclear whether iOS users are included at this stage, as Google's demonstration materials exclusively highlight the Android experience.
Why the Google Voice Update Matters
This refresh signals Google's renewed commitment to maintaining and improving Google Voice, a service that had seen little innovation for years. By adding essential business communication tools like three-way calling and an enhanced call management interface, Google positions Voice as a more competitive option against other VoIP leaders such as Microsoft Teams and Zoom Phone. For businesses and remote workers, these upgrades translate to smoother call handling, better business communication solutions, and ultimately, improved customer service.
Looking Ahead: What to Expect from Google Voice
Google’s latest enhancements suggest a broader strategy to integrate Voice more deeply into the Google Workspace ecosystem, creating a seamless communication environment across its productivity apps. With potential future updates aimed at better cross-platform support and additional collaboration tools, Google Voice is poised to remain a strong contender in the rapidly evolving VoIP services market.
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