Sonos CEO Steps Down After App Debacle, Leaving the Audio Pioneer at a Crossroads

Sonos CEO Steps Down After App Debacle, Leaving the Audio Pioneer at a Crossroads

Sonos CEO Patrick Spence has resigned from the company, effective immediately. The decision comes after a tumultuous eight months for the audio pioneer, marked by the disastrous launch of a new app that crippled customer satisfaction and eroded employee morale. Spence, who joined Sonos in 2012 and ascended to the CEO role, oversaw a period of significant growth for the company. He shepherded the launch of several successful products, including the critically acclaimed Arc soundbar and the innovative Move and Roam portable speakers. However, the app debacle proved to be an insurmountable obstacle, ultimately costing him his job. The App Apocalypse The saga began last May with the premature release of a completely overhauled Sonos app. The new software, plagued by bugs and missing features, left customers frustrated and bewildered. Essential functionalities vanished, speakers disappeared from the app, and basic controls became unreliable. The outcry was swift and severe, with Sonos facing …