Delta Air Lines Hit with Class Action Lawsuit: Customers Demand Refunds for Flights Affected by CrowdStrike Outage.

Delta Air Lines Hit with Class Action Lawsuit: Customers Demand Refunds for Flights Affected by CrowdStrike Outage.

Delta Air Lines is facing a significant legal challenge as it contends with a class action lawsuit stemming from a global technology outage that disrupted its operations last month. The lawsuit, filed in the U.S. District Court Northern District of Georgia, alleges that Delta failed to properly address customer grievances, including refund requests and compensation for additional expenses incurred due to the outage. This legal battle highlights broader issues related to airline customer service and the impact of technological failures on major corporations. The Outage's Impact on Delta Air Lines The technology outage, which lasted for five days, resulted in substantial operational disruption for Delta Air Lines. The airline canceled approximately 7,000 flights, a move that significantly affected thousands of passengers. The outage was attributed to a malfunction in the IT systems managed by CrowdStrike and Microsoft, which are integral to Delta's flight management and booking sy…