What Happened in the Salesforce Gainsight Breach?
Salesforce says some of its customers’ data was accessed after Gainsight breach, affecting apps installed and managed through Gainsight. The company confirmed that the incident involves Gainsight-published applications connected to Salesforce, but emphasized there’s no evidence of a vulnerability in Salesforce’s own platform. This breach highlights the risks linked to third-party app integrations and external connections.
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Which Customers Were Affected by the Gainsight Breach?
Only customers using Gainsight apps connected to Salesforce may have been impacted. Businesses relying on Gainsight for customer management should review access permissions and monitor for suspicious activity. Salesforce is working to notify affected customers and provide guidance on next steps to protect sensitive information.
How Did Salesforce Respond to the Data Breach?
Salesforce says it is actively investigating the incident with Gainsight to contain the breach and secure affected applications. The company has created a dedicated page for updates and reassures customers that its own platform remains secure. Users are encouraged to follow Salesforce’s recommendations to safeguard their data.
What Steps Should Businesses Take Now?
Customers should audit Gainsight-connected apps, monitor account activity, and follow security best practices. Regular reviews of app permissions, employee access, and unusual behavior alerts can help prevent further exposure and maintain trust after this breach.
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